"I marvelled at how well I was treated"

About: York Hospital / Accident and emergency York Hospital / Trauma and orthopaedics Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I had an accident tiling a bathroom and got a free taxi (ambulance) to york district hospital to repair my severe right wrist. With so many negative stories about the NHS in the media I felt I wanted to balance things out, to some degree, with a truly positive one.

From the minute the ambulance was called to my follow up appointment today I have nothing but praise for the unbelievable professionalism and attitude everyone from the cleaners to the surgeon (dr p lim) showed me in york district hospital. This includes all the staff on follow up appointments (Mr Barboro - physio) and all the admin staff.

In terms of how I felt, well I was severely injured, was going to miss my only holiday (golfing) of the year in ten days time yet instead of feeling sorry for myself I marvelled at how well I was treated.

10 days later I returned with 2 large boxes of Thornton chocolates for everyone on the ward to share and so I could express my gratitude to them all.

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Yorkshire Ambulance Service NHS Trust

Thank you for taking the time to post your comment on Patient Opinion regarding the care you received. I hope you are making a recovery following your accident.

Your comment is very much appreciated and we can trace the ambulance crew that attended and pass on your personal thanks to them if you would like to make direct contact with us at Patient Relations. You can do this by emailing patient.relations@yas.nhs.uk or calling on 0345 1220535, alternatively, our postal address is Yorkshire Ambulance Service, Springhill, Brindley Way, Wakefield 41 Business Park, Wakefield WF2 0XQ

Kind Regards

Jacqueline Taylor

Yorkshire Ambulance Service, Patient Relations Manager

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Update posted by Jez J (the patient)

Thank you Jacqueline for getting back to me. The paramedic who arrived first was awesome and the girls in the ambulance had to suffer my moaning about being put to sleep. This was all done professionally with much needed humour from them so thank you so much once more.

Response from York Hospital

Thank you for taking the time to contact us.

I am so pleased to hear about your experience at York Hospital after injuring your wrist. It's great to hear that we were able to see you quickly and that all the staff were caring and professional.

We are very proud of our staff and we know that they always strive to provide the best service to our patients; it's great to get feedback from our patients reflecting this.

I hope that you are recovering well after your surgery and that you will receive the same high standard of care should you need our services again in the future.

Wishing you the best

The PALS team

York Teaching Hospital NHS Foundation Trust

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