This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unable to get an appointment

Posted By Unhappytownheadpatient

"Unable to get an appointment"

About: General practices in Ayrshire & Arran

(as the patient),

After an hour on hold waiting on a receptionist to answer my call, I'm then told there are no available appointments. I have to wait for a month if I'm to make an appointment in advance or phone in the morning to be told there aren't any available. Considering I'm trying to see a GP regarding a severe mental health issue, I think it's pathetic that a surgery with at least 5 doctors and a couple of NP's can't provide on the day appointments for matters this urgent.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/03/2017 at 17:06
Published on Care Opinion on 29/03/2017 at 09:06

picture of Eunice Goodwin

Dear Unhappytownheadpatient,

I do so appreciate your annoyance and frustration. As you may know, GPs are independent contractors and as such; they have their own feedback and complaints process. I know it can be tedious but you should consider going through this process to help encourage change.

In the meantime I will pass this to the Primary Care Management and the GP Practice Manager for their reflection and consideration.

Thank you for highlighting this via Patient Opinion,

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k