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"Pain Management Clinic Ipswich Hospital"

About: Ipswich Hospital / Pain Management

the consultant I saw began by complaining that I had not seen the consultant recently - in fact an appointment had been cancelled by a bereavement in the Consultant's family. I was sorry but it was not my fault.

during my consultation the consultant repeatedly stifled a yawn.

the consultant took a personal mobile call on the consultant's mobile while I was present.

the treatment which the consultant suggested was then abandoned and I ended up with a letter going to my GP giving me more medication which I had said that I did not want.

the consultant had checked the nature of my condition and that I had tried to help myself by attending exercise classes outside the hospital.

I am myself a retired professional thought teaching not medical.

I was disappointed in the help that I was given

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Responses

Response from Ipswich Hospital 7 years ago
Ipswich Hospital
Submitted on 27/03/2017 at 16:06
Published on nhs.uk at 15:31


I am sorry to hear about your experiences with the Pain Clinic, I passed your comments on to them and I have received a reply from the clinical lead - "I am sorry to hear that Mrs Carter had a disappointing experience in her last visit to pain clinic. We are proud that our unit always receives very high regards and excellent reviews but I can see from her comment that her experience fell short and  less than her expectation. I assure her and every patient that we will take her comment on board and we will do our  best to improve our service." We are constantly looking for ways to increase the patient satisfaction for our services and patient feedback is key to this. If you would like to discuss this further please give me a call on 01473 702101. Many thanks Steve Bruce - Patient Experience Team

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