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Care Opinion

The information online needs updating

Posted By Bifbif22

"The information online needs updating"

About: Locala Community Partnerships CIC / Breastfeeding Support

(as the patient),

I've been really disappointed in the health visiting service run by Locala. Firstly my 6-8 week 'visit' was an unplanned call at 8. 30 in the morning. I was barely awake at that time so didn't ask all the questions I wanted to. I have a friend who also had her 'visit' as an unplanned call at 8. 30. She has 3 children and was trying to get out for the school run!

Secondly, I've been disappointed with the breastfeeding support available. I attended one of the health visitor drop ins for advice (as described on the Locala website) but was told they couldn't help as they are nursery workers and not health visitors.

The information online needs updating so that Locala aren't misleading people about the services provided.

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 7 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 16/03/2017 at 16:36
Published on Care Opinion at 16:53

picture of Emma Boyes

Hello,

Thank you for taking the time to leave your comments on our Health Visiting Service. I would appreciate some more details to help me look further into your experiences. Please contact me on emma.boyes@locala.org.uk to discuss further.

Emma Boyes (Acting Customer Engagement Manager for Children's Services- Locala.)

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