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Still waiting for an appointment

Posted By Over 18

"Still waiting for an appointment"

About: Locala Community Partnerships CIC / Community diabetes service

(as the patient),

I was initially seen by a NHS dietition in August 2016. I was told that as Locala was taking over, I would recieve a follow up appointment within 3 months. I also rang Locala last week about the same issue. To date, over the last 6 months I have not been contacted by Locala.

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships 7 years ago
Sarah True
Customer Engagement Manager,
Locala Community Partnerships

Submitted on 15/03/2017 at 10:57
Published on Care Opinion at 12:27

Dear Over 18

I am very sorry to hear that you have had to wait this long for an appointment and haven't been able to get a response from someone within the team.

Please could you send me an email with your name and address and I will have a look into this and find out what has happened.

Best wishes

Sarah

sarah.true@locala.org.uk

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Update posted by Over 18 (the patient)

I have now been contacted by the customer service team at Locala.

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships 7 years ago
Sarah True
Customer Engagement Manager,
Locala Community Partnerships

Submitted on 15/03/2017 at 20:55
Published on Care Opinion at 21:38

Dear Over 18

That's great news. I spoke to the team today who apologise for the delay, this is due to a series of staffing issues. We have some additional support in place now and are in the process of getting appointments arranged for people who have been waiting.

We have taken the decision to write to everyone who has been waiting longer than the expected 3 months to inform them of the delay.

Thank you for raising this with us.

Regards.

Sarah

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