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Missed appointment - Letter not received

Posted By Sof

"Missed appointment - Letter not received"

About: Chelsea & Westminster Hospital / General medicine

(as the patient),

I was waiting for an ultrasound scan, but I didn't receive the letter.

I called the Chelsea Hospital and was told me to refer back to my GP, how can it be possible?

Is there a way to rebook the appointment without starting from zero?

It's frustrating that it can take 3 months to get simple things done.

Thanks

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Responses

Response from Chelsea & Westminster Hospital 7 years ago
Chelsea & Westminster Hospital

Submitted on 15/03/2017 at 14:54
Published on nhs.uk on 16/03/2017 at 02:36

Dear Patient,

We are sorry to hear about your experience. In order for us to investigate this further we will need more details from you. Can you email us your details: full name, address, date of birth and hospital number (if you have one), so that we can find out what went wrong in getting your ultrasound appointment.

Kind regards

Patient Experience Team

pals@chelwest.nhs.uk

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