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Extremely pleased with the whole process

Posted By Beyond527

"Extremely pleased with the whole process"

About: University Hospital Ayr / Gastroenterology

(as the patient),

I had an appointment in the Gastroenterology clinic and was back at home in no time. Dr Tamapa and his team were all very polite and courteous, the whole team from the receptionist to the last nurse I saw were kind and efficient. I was extremely pleased with the whole process.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/03/2017 at 14:31
Published on Care Opinion at 16:55

picture of Eunice Goodwin

Dear Beyond527,

This is music to my ears, thank you for sharing this with us. I am sure the team will be delighted to hear your lovely words too.

I hope you are well,

Best wishes,

Eunice

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