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"I know that they are all doing their best for me"

About: Victoria Hospital / Respiratory Medicine

(as the patient),

My story started with a very bad bout of "flu" and a trip to my doctor, Dr Moxy, at Primrose Lane Medical Centre.

She sent me for an xray which showed up a shadow on my lung. I am so very, very grateful to her and Dr Sweeney, at the same practice, for their swift action which set the NHS wheels in motion for my particular journey, including xrays, CT scan, PET scan and biopsy, all of which which resulted in an early diagnosis.

Today I had a breathing test at Victoria Hospital with Kara, who was friendly and reassuring. She took a lot of time to chat to me, listening and answering my questions. In fact it was such a relaxed atmosphere I could have easily been talking with a friend! What an asset she is! Included in this observation is Dr Mackenzie.

I am very lucky to have been placed under his wing. From our first meeting  I knew I was in good hands because he gave me so much information in such a positive manner that even when it was confirmed that I have lung cancer I didn't panic.

He is heading up an incredible team, including Carol, my very special clinical nurse who is always available to take my calls and calmly offer information and support.

I have to mention his secretary as well, who responds to my emails promptly which all adds to the secure feeling that I am "in the loop". The incredible NHS........there is nothing in the world to beat it! I know that they are all doing their best for me and thanks to Dr Mackenzie and his team I am quietly confident.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 7 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 04/04/2017 at 10:17
Published on Care Opinion at 11:13


picture of Louise Ewing

Dear Nana Sk

Thank you for taking the time to tell us about your recent health encounters. I was sorry to hear of your situation but delighted to hear that you are feeling quietly confident, thanks to those providing your care and supporting you along the way. Your description demonstrates just how wonderful the NHS is. It was good to hear that you were seen promptly and that Services were co ordinated to support an early diagnosis. It was also good to hear that you were given sufficient information to help at such a critical time and have been treated well by all those you have come in to contact with.

I will make sure your comments are passed on to the relevant teams who will greatly appreciate your feedback. I hope things continue to go smoothly for you.

Wishing you well

Regards

Louise

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