"Terrible ED"

This hospital, despite its well-earned reputation in several fields of medicine, is home to the poorest-quality ED I have ever had the misfortune of attending. I was brought here by ambulance with a suspected broken ankle and multiple head lacerations with concurrent fairly-significant blood loss several weeks ago. After some 3 hours awaiting triage, a clinical assistant - to my knowledge not an ED nurse - advised I'd need to wait several more hours, but that the only 'treatment' she recommended would be to clean the head lacerations (presumably with anti sceptic liquid, which I could do at home very easily), following which I'd be discharged. When I question the possibility of x raying my ankle to determine if it was fractured (I had to carried by two porters from the waiting area) to the triage area, and the possibility of a CT scan to determine if cerebral trauma had occurred (other than only cleaning the superficial scalp wounds) I was advised these procedures were unnecessary. A different ED has subsequently identified my ankle is fractured and that I suffered a tiny temporal bleeding and major contusion. I've attended several EDs in my life, including in rural South America, and can honestly say I've never been a patient at an emergency department as incompetent as Newcastle RVI. I worked several years ago at a major ED in London, and the standards exhibited by Newcastle RVI would absolutely have not been tolerated by senior staff - despite the fact the patient - clinician ratio far outweighed that of the latter. I have never 'complained' about an NHS service before, but the ED at this hospital is utterly incompetent, staff unhelpful, and it deserves to be noted publicly.