"Having a baby"

About: Good Hope Hospital / Maternity care

(as the patient),

I had to be induced as my baby was 11 days overdue. The nurses and midwives was brilliant and explained exactly how the induction worked and what could happen. During my labour they continued to be amazing and so helpful and friendly, in particular the main midwife who looked after me up until stage 2 labour was Steph and she was fantastic at checking on me and my husband, recommending I have a bath (which was the best things I could have done), getting my pain killers prescribed in case I couldn't go down to the labour ward and get some, taking me down to the labour ward when I had to go down even though there were no rooms ready. During my stage 2 labour a midwife called George took over and she was wonderful, encouraging me and goading me through the labour. After the birth I was looked after so well and shown how to breastfeed and change my daughters nappy, how to look after my stitches etc. The doctor who did the apgar checks was very good with her and at reassuring me.

All in all everyone was fantastic and I could not have asked for better help and support throughout my labour. Thank you to everyone who helped! !

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Pippin22

Thank you so much for your kind feedback regarding your patient experience in the Maternity Department at Good Hope Hospital. May I firstly congratulate you and your husband on the safe arrival of your baby daughter!

I'm so pleased to read that you felt the nurses and midwives looking after you were brilliant, and that you were kept well informed and supported throughout your labour and delivery. Being a new mummy is wonderful but those first few days can be quite bewildering with a new little person reliant on you for everything, and I'm delighted that you felt so well looked after and supported to breastfeed your baby girl, changing nappies is quite an art but I'm sure you mastered that very quickly!

I will be delighted to ensure that your post is highlighted to the Head of Midwifery, and the Obstetric Management Team who will communicate your feedback to all of the midwifery and clinical team at Good Hope Hospital, who work very hard to provide and promote a positive patient experience!

Again my warmest congratulations to you and your family!

Kindest regards

Marie Helebert

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