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I was due to go in for the minor surgery clinic at 4.40. I had a call after 2.30 to say that my appointment had been cancelled. Not only was by whole day rearranged to fit around this appointment, the person on the other end of the phone couldn't offer an alternative time or a decent appology.

The only response was "we'll write to you with an alternative time". Totally unacceptable in my opinion

Story from NHS Choices


Response from Queen Marys Hospital (roehampton)

I would first of all like to apologise for the poor service you received from us. We would like to investigate this case, and determine what factors caused it to happen.

To do so, we will require some more detailed information on your experience - please contact our confidential Patient Advice and Liaison Service on 020 8487 6322 or pals@wpct.nhs.uk and we will thoroughly investigate this issue.

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