This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The staff on the unit, treated me with respect and dignity

Posted By Madgemb

"The staff on the unit, treated me with respect and dignity"

About: Alnwick Infirmary / Trauma and orthopaedics

(as the patient),

Had operation on my foot at Alnwick day surgery unit. The staff on the unit, treated me with respect and dignity. I was not just another patient.

After the procedure I was offered tea and toast. My after care was explained to me. This is a wonderful unit with very friendly, knowledgeable staff. If I need anymore surgery or endoscopy will ask to come to this unit.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alnwick Infirmary 7 years ago
Alnwick Infirmary

Submitted on 03/03/2017 at 10:29
Published on nhs.uk on 04/03/2017 at 02:40

Dear Madgemb,

Thank you for taking the time to share your kind words. I am so pleased that you were treated so well, it is very important that all of our patients are treated as individuals and I’m glad that this was the case for you. It’s also lovely to know that you found the staff to be friendly and knowledgeable, I will be sure to pass on your review to the Day Surgery team, I know they will appreciate it.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k