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"What I liked: 4th Dec 08 I went ..."

What I liked

What I liked: 4th Dec 08

I went for a blood test. No problem

While waiting I saw 15 patients go in and out everyone used the hand wash/rinse bottle at the reception desk :

Also observed clinical staff discarding used equipment in the correct manner and washing after every patient

What could be improved

When booking for a blood test offered a ref number or name

Anything else?

Noticed my number given when I booked was out of sequence meaning some patients missed or did not attend .

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