"The professional care that I received ..."

What I liked

The professional care that I received on 3rd December from the nurse at your Minor Injury section.

She was well informed, caring, helpful, told me all I needed to know. One in a million.

What could be improved

The waiting time -almost 1 hr. The other nurse seemed to be wasting a lot of time inbetween seeing patients.

Anything else?

Parking could be cheaper. I visited the hospital NOT out of free choice but because of an accident.

I had to pay £4.80 which is almost as expensive as Heathrow (which I DO visit at free choice).

Story from NHS Choices

Responses

Response from Queen Marys Hospital (roehampton)

Thank you for your feedback.

We have passed your kind comments on the staff to senior managers - I'm sorry that you had to wait such a long time but due to the fact that it is a "walk-in" service, the Minor Injuries Unit can have unpredictable waiting times (though much shorter than what you would experience in an A&E). We understand that this can then have an impact on the total parking fees that you have to pay as a result.

If you would like to contact us to follow up your concerns, please get in touch with our confidential Patient Advice and Liaison Service (PALS) on 020 8487 6322 or pals@wpct.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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