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Bad News Delivered Extremely Unprofessionally

Story from nhs.uk

"Bad News Delivered Extremely Unprofessionally"

About: Harrogate District Hospital / Respiratory medicine

We were very disappointed in the way we were handled by a doctor. We had a meeting to explain my mothers illness and the doctor left us extremely distressed. They did not take kindly to questions we asked and their manner was quite abrasive and aggressive.

This doctor was not clear in their explanation and we all left extremely distressed and confused. They argued with us and was most unprofessional.

We are now asking to be transferred to St James Hospital Leeds. A very rude and unprofessional Doctor.

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Responses

Response from Communications and Marketing Manager, Harrogate and District NHS Foundation Trust 7 years ago
Harrogate and District NHS Foundation Trust

Submitted on 28/02/2017 at 15:16
Published on Care Opinion at 16:21

Hello - thank you for taking the time to write these comments. We are sorry that you had a bad experience with us. It's something we would like to investigate further and feed back to you about.

In the first instance, please could you contact our Patient Experience Team and we can take it forward from there.

http://www.hdft.nhs.uk/patients-visitors/facilities-for-patients-and-visitors/patient-experience-service/

Many thanks.

Response from Harrogate and District NHS Foundation Trust 7 years ago
Harrogate and District NHS Foundation Trust

Submitted on 10/03/2017 at 09:36
Published on Care Opinion at 10:37

Hi again - apologies for any inconvenience - the new link to follow is: https://www.hdft.nhs.uk/patients/patient-experience/patient-experience-team-pals/

Thank you.

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