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"Patronising Consultant"

About: The Great Western Hospital / Neurology

I have recently attended the Neurology department following a referral by by GP, who had serious concerns. The desk staff were all polite, respectful and helpful. The 'specialist', on the other hand, was not. I left the hospital feeling as if I had wasted my time: I got the distinct impression that my notes had not been read; that I was not listened to (or that the specialist wasn't particularly interested); that the responses I received came from a standard template; and I certainly felt patronised throughout.

All this has been reinforced now that I have researched the 'diagnosis' I was given and found that very little of it actually applies to me.

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Responses

Response from The Great Western Hospital 7 years ago
The Great Western Hospital
Submitted on 27/02/2017 at 16:18
Published on nhs.uk on 28/02/2017 at 02:35


Thank you for taking the time to tell us about your experience while attending the Neurology Department . We are sorry to hear you felt patronised. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 with full details of your concern.

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