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The staff were very attentive

Posted By SteviB66

"The staff were very attentive"

About: Glasgow Royal Infirmary / Accident & Emergency

(as the patient),

Wrist broken after a fall.  I was seen very quickly at A&E.  I was operated on the next day.  The staff on Ward 61 were very attentive.  I felt cared for and valued and staff were most helpful and cheerful.  I felt that there could be more information given to the patient.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 28/02/2017 at 10:24
Published on Care Opinion at 13:38

Dear SteviB66

Thank you for taking the time to post on Patient Opinion. I am sorry to read about the broken wrist you had following a fall. I am however glad to read about how you felt about the care you received at A&E and in Ward 61. I will share your post with the General Managers for the Emergency Department and Ward 61 in the Glasgow Royal Infirmary, staff will be delighted to receive your feedback.

I hope your wrist is now healing well.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by SteviB66 (the patient)

My main contact in ward 61 was J Currie who was excellent in carrying out the numerous duties which I observed.

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