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My time in A&E

Story from nhs.uk

"My time in A&E"

About: Princess Alexandra Hospital / Accident and emergency

I attended A&E after being referred by my GP, for diagnosis and if necessary treatment for chest pain. Whilst I was there I was treated very well by Nurses, Doctor, Consultant, Receptionist (who had been called in to provide emergency cover) and X-Ray technician. Everything was explained to me at every stage. I was very happy with the care and service I received especially when they told me that I had not had a heart attack. Keep up the good work.

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Response from Princess Alexandra Hospital 7 years ago
Princess Alexandra Hospital

Submitted on 24/02/2017 at 10:29
Published on nhs.uk on 25/02/2017 at 02:40

Thank you for your feedback.

The people who work for The Princess Alexandra Hospital NHS Trust strive to deliver an outstandingly caring experience and in a recent CQC rating were rated highly for caring across the organisation, including an outstanding Maternity Service, however we also know we don't always get things right.

So, if you are ever in a position where you are considering raising a concern, we would urge you to make contacting the Patient Experience Team your first step, they have access to clinicians and leaders across the organisation and can escalate your concerns and more often than not resolve them immediately. You can contact the site team night or day, but the Patient Experience Team are available Monday to Friday 10am to 4pm on 01279 82 72 11 or at pals@pah.nhs.uk.

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