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"Without exception the staff treated my father with kindness, compassion and skill"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Older people's healthcare

(as a relative),

My 93 year old father went into hospital and transferred to Yellow Bay B47 the following day, where he remained for four weeks. He was suffering from a very severe infection which caused extreme confusion and was so severe that he was given a 50% chance of survival. Without exception the staff treated my father with kindness, compassion and skill and were always willing to give us the time to answer any of our questions. It was evident that the staff worked closely as a team, supported each other and enjoyed their jobs, which was transmitted to the patients. Due to the excellent care my father is making a slow but steady improvement and is now back at home. Thank you to all staff on the ward.

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Responses

Response from Nottingham University Hospitals NHS Trust 7 years ago
Nottingham University Hospitals NHS Trust
Submitted on 09/02/2017 at 15:41
Published on Care Opinion at 16:03


Many thanks for taking the time to write in. I am glad that you felt your father had excellent care and is now back home and improving. I’ve passed this message on to the team on B47.

Andrew Riley

Matron, Healthcare for Older People

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