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"Staff should be on the ward more and not in the office so much"

About: Medium Secure Division / Robinson

(as a staff member posting for a patient/service user),

Over the weekend there were a number of patients unsettled which resulted in my leave to the gym being cancelled. Staff are in the office doing their notes and when they hear shouting they will come out of the office. It would be good if staff were on the ward more and not in the office and ask patients if there is anything they can help with. This would stop patients constantly knocking on the office window. On a positive note, the OTs organised a topic discussion group, gym sessions, swimming and DVDs during the week. It would be useful for the activity co-ordinator to get a few patients together to discuss what kind of activities they want on the ward and to spend more time doing activities with patients. After activities, it would be good to have a social drop-in at the café for a coffee/light refreshments, . I have suggested that an activity co-ordinator could be trained to take patients on swimming sessions.

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Responses

Response from Lynn Baxter, Service Director, St Andrew's Healthcare 7 years ago
Lynn Baxter
Service Director,
St Andrew's Healthcare
Submitted on 20/02/2017 at 13:06
Published on Care Opinion at 13:36


Thank you for giving us your viewpoint of what works well and what is not so good. I have spoken with the Nurse Manager about your comments and he acknowledges that at times there seems to be an awful lot of paperwork to do - unfortunately this greatly increases after incidents. However, as a Charity we are looking in great detail at wasted time with unnecessary paperwork and we are hoping to reduce this significantly. I will pass on your suggestions to the Activity Co-ordinator in regards to drop in and café visits. I believe he is looking in to the possibility of lifeguard training and he will get back to me.


With best wishes Lynn
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