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Long wait for kidney stone op when told 3 weeks

Story from nhs.uk

"Long wait for kidney stone op when told 3 weeks"

About: Queen Alexandra Hospital / Urology

Husband saw consultant mid December with severe kidney stone, told by consultant 3 week wait for op as urgent case, still waiting after 6 weeks with no date imminent! Told by admin staff could be April!! Not acceptable when husband in constant pain with risk of damage to kidneys!

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust 7 years ago
Debra Johns
Patient Experience Officer,
Portsmouth Hospitals NHS Trust

Submitted on 30/01/2017 at 13:18
Published on Care Opinion at 13:38

I'm very sorry to hear that your husband has not received an operation date yet. We would welcome the opportunity to look into this situation for him. If he could contact our Patient Advice and Liaison Service on PHT.PALS@porthosp.nhs.uk or freephone on 0800 917 6039 and give them his details so they can look into this for you as soon as possible.

Kind regards.

Debbie

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