This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

mom admitted for chest infection .......

Posted By Furiously Angry

"mom admitted for chest infection ......."

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Western General Hospital / General Medicine

(as a relative),

Briefly (but there is a whole lot more to this story! ) On a Friday night , my mom was seen by a dr (after calling NHS24) at ERI, who organised for her to be taken by ambulance to W Gen hosp. we arrived at the A and E ( trolleys) area about 10. 15pm, after a long wait she was admitted to base 2 at about 3. 15am Sat morning. Her treatment here was ok, staff pleasant.

She was moved to a ward on Tuesday night at 11pm! ( this is an old lady, recovering from broken hip, with pneumonia ). Again she was looked after kind of ok, everyone pleasant, bloods, X Ray, CT scan etc done but no continuity of care and very little info and she didn't seem to be getting better.

Anyhow, yesterday, at 4am in morning she woke needing the loo and asked for a commode, which was refused. she was escorted to toilet using her walker and fell in the toilet and now has a fractured femur!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 30/01/2017 at 12:24
Published on Care Opinion at 12:28

Dear Furiously Angry

At the outset, please can I say how very sorry l was to read what has happened to your mum.

I have shared your feedback with the clinical team at the Western General Hospital and they too were very saddened to read about your mum's care and her fractured femur following her fall yesterday morning. The team would like to meet with you to discuss this. If you would like to meet with us l would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

I look forward to hearing from you.

Kind regards

Jeannette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Furiously Angry (a relative)

Hi Jeannette,

Thanks for your reply. Yes please I'd love to meet with you about this matter - I called earlier today and left a message with the lady who answered the phone - she said she get someone to get back to me as you were not in then.

Looking forward to sorting this out.

Laura

Opinions
Next Response j
Previous Response k