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"Better off on your own"

About: Community Mental Health Teams

Long time service user. Cutbacks etc., young inexperienced CPN's, those employed straight from university 'just completed or are still studying or on placement ' volunteer social workers with over extensive use '3rd party contractors' Rethink etc., 'that tell you to take your meds, calm down, put TV on, watch a film, have a cup of tea & some biscuits' and consultants over stretched & worked means I am left with 'no service' from CMHT Sheffield at all right now.

Full high level complaint is in with Fulwood for them to investigate.

Present CPN/support worker I have is part time 3 days a week. 1 of those the CPN/support worker is 'duty support' and tells me they have 60 clients they have to see every month.

Last 12 months I have hit full crisis 5 times. Twice attending A&E to sit talk with the crisis team there. Other 3 were telephone support with assurances by the OOH crisis team East Glade will be informed of my contact with them for follow up. That never happened. No one followed up. 70+ phone calls in at and too East Glade last 12 months with but 5 being returned. CPN tells me 'they are part time overworked busy' and frequently denies that they have been handed messages I left for them. I have the last 12 months made huge changes to my physical wellbeing but CMHT have not supported that development at all.

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Responses

Response from Sheffield Health & Social Care NHS Foundation Trust 7 years ago
Sheffield Health & Social Care NHS Foundation Trust
Submitted on 30/01/2017 at 10:31
Published on nhs.uk on 31/01/2017 at 01:41


We are very sorry to hear of your concerns.

You mention that you have made a formal complaint to the Trust and a full investigation is underway.

The Chief Executive will write to you once the investigation is complete and will also identify any actions to be taken as a result of your complaint.

You may find it helpful to seek support from the specialist Sheffield Mental Health Advocacy Service based at the Michael Carlisle Centre.

You can contact them on 0800 0350396.

We are committed to ensuring that all concerns and complaints are dealt with promptly and investigated thoroughly and fairly.

We value the feedback we receive from service users and carers and recognise the importance of using this feedback to develop and improve our services.

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