"We just want to take my mom home"

About: Heartlands Hospital

(as a relative),

My mom died of cancer. She was taken into Heartlands hospital, and passed away a few days later.

We had to wait 9 days for the death certificate because somebody was on holiday and we are still waiting for a release form to be signed so that our funeral directors can take my mom's body.

My dad has been visiting my mom in the mortuary since she died and he has so far spent over £40 in parking fees. He also has arthritis in his feet and when he gets to the hospital, he has to walk to ICU for a nurse to take him to the mortuary. This takes him 30 minutes to walk and is very painful for him.

I cannot understand why this whole process is taking so long - this is extremely distressing for my dad. Can you please look at the system you have in place and can someone do something about this? We just want to take my mom home.

More about:

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Dee1234

We are so sorry to learn that your Mom has died recently in our hospital. Please accept our sincere condolences to you and your family at this sad time. We are very sorry for your loss.

We am concerned to read the details of your post and would to look into this in more detail. To enable us to do this, whilst appreciating that this is a very difficult time for you and your family, could you please contact Iona Belgrove, Patient Services Manager at your convenience so that more information can be obtained? Please either call 0121 424 0808 between 9am - 2pm Monday to Friday (there is a voicemail service in operation at all other times) or by email to: bhs-tr.Complaints-ConcernsandCompliments@nhs.net

Once again, our sincere condolences are extended to you and your family at this time.

Kindest regards

Marie Helebert

on behalf of Patient Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Dee1234 (a relative)

Thank you for your kind response, I will be in touch.

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