"Excellent staff, awful procedure, appalling admin"

I recently had fibroids and polyps removed from my uterus as an outpatient. This was a long, extremely painful procedure and I question why it was not done under anaesthetic as a day patient. After a painful hysteroscopy in December, I was told that I had polyps that should be removed. On 9th Jan, I was phoned and offered an appointment for the next day which I could not accept as I had prior commitments. At 5.30pm on 17th Jan, I was phoned and offered an appointment for 20th Jan. I was told that if I did not accept it then my name would be removed from the list so I reluctantly agreed although I did have commitments that had to be re-arranged. I received a letter 2 days later confirming the appointment but with no details of what was going to be done and no details of what to be prepared for. It did tell me to go with a full bladder which turned out to be wrong. The 2 doctors and 3 nurses who carried out my procedure were very kind and reassuring but I was in extreme pain for over 30 minutes. I was bleeding heavily after the procedure, still in a lot of pain and very shaken by the whole experience. The instructions said nothing about requiring someone to drive me home, the need to rest afterwards, the pain I would be in and the requirement to have sanitary towels ready. I could not have driven myself home or used public transport so thankfully my husband had driven me there. We had to detour to a chemists to buy sanitary towels. All in all, this was an unacceptable procedure to be carried out as an outpatient, I felt that I was blackmailed into accepting a difficult date at short notice and I should have been told a lot more about what to be prepared for.