My elderly mother-in-law recently fractured her hip following a fall. She was admitted first to A&E and then to orthopaedic trauma. The staff in both areas were extremely kind and caring. My mother in law was anxious and scared but the staff were so reassuring. There was only 1 nursing auxiliary who my mother in law told me was a little rough with her. This was unfortunate as my mother in law was left feeling upset and scared.
During an evening visit to my mother in law I observed a trained member of staff checking the patients blood pressure, temperatures etc. They were using an electronic machine but made no effort to wash or gel her hands between patients or to clean the equipment between patients. I challenged them and they apologised, and then proceeded to clean the equipment.
The ward environment always seemed clean and organised. There was good communication from staff giving us updates on my mother in laws condition. The staff always greeted you with a smile, despite being so busy.
The care my mother received was exceptional and we are all very grateful.
"The care my mother received was exceptional and we are all very grateful."
About: Aberdeen Royal Infirmary / Orthopaedics Aberdeen Royal Infirmary Orthopaedics Aberdeen AB25 2ZN
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