"This change has made it much easier to get catheters"

About: Rotherham PCT / Continence service

(as the patient),

I wanted some catheters at short notice and was informed that there was a new arrangement and that I needed to contact the Continence Prescription Service. When I phoned, they were very helpful and arranged to send me the prescription I had requested.

There was a delay with the post and when I contacted them again I was encouraged to try the delivery service which I did and that worked out well. I have since phoned back and left a message and they were good enough to phone me straight back. This change has made it much easier to get catheters.

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Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust

Thanks very much for telling us your story - glad to know you had a good experience and the staff concerned will be informed of your kind comments.

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