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All the staff were very reassuring

Posted By Bed 4

"All the staff were very reassuring"

About: Crosshouse Hospital / Trauma & orthopaedics University Hospital Ayr / Trauma & orthopaedics

(as the patient),

Required a hip replacement and I was booked for Kilmarnock and at short notice I was asked if I could go to Ayr which I jumped at the chance. Station 11 in Hospital I was 3rd on the list and the staff were extremely considerate in my waiting time for operation. The surgeon came from Crosshouse for my operation.

Afternoon came and all staff in pre op dept and all staff leading up to operation were very reassuring. After op the post staff and all involve took me back to the ward where I was on my feet later the same day to the loo. Staff nurses Marie, Michelle, Fraser & one I have forgot and apologise for forgetting her name, were all super brilliant and made my stay amazingly easy and we all had a nice recovery period in Station 11. The nurses who tidied up and the cleaner were all so helpful. From My wife and myself I sincerely Thank them All, Believe me thank you is not enough for what they All did for my stay in hospital.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/01/2017 at 18:01
Published on Care Opinion at 21:44

picture of Eunice Goodwin

Dear Bed 4,

I am really pleased everyone looked after you so well. It is incredible to think you were up so soon after your op. too. I will make sure this is passed to the teams, thank you for sharing this lovely post.

I hope your recovery continues rapidly,

Best wishes,

Eunice

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