"Why do I have to chase my appointments?"

About: Northern General Hospital / Older people's healthcare Royal Hallamshire Hospital / Ear, Nose and Throat

(as the patient),

Why do we have to chase appointments up. ? Used to be when you were leaving the hospital they gave you a new appointment. All that has changed, they say they will send one, but I find myself having to chase them up weeks after I should have had one, when you finally get through to someone, it is still weeks before they fit you in.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Jose

Thank you for leaving feedback and I am really sorry to hear about your experience. If you would like us to look into this matter further we would be happy to do so. If you would like us to do this, please contact our Patient Services Team to provide more details. You can do this either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With thanks and kind regards

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