"Fairly quick attention on a saturday ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

Fairly quick attention on a saturday night at A&E, very professional staff who explained everything and were patient and kind. Excellent doctor who reduced my shoulder and attentive nurses on the MAU and A&E. The MAU staff were very patient and dealt with everything thrown at them well, with a cheerful & kind attitude.

What could be improved

Maybe a few more seats in the discharge lounge?

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for your kind comments, we have passed them onto the teams concerned.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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