"All the staff were caring, friendly and professional"

About: Falkirk Community Hospital

(as the patient),

I went for a flexible cystoscopy. I was not looking forward to it - due to a previous flexible cystoscopy examination I had about 2years ago, prior to prostrate surgery.

I am delighted to report that this time the procedure was carried out extremely gently and was painless. The doctor who carried out the procedure happened to be the same doctor who carried out my laser surgery. He is excellent.

All the staff were caring, friendly and professional and I was, as usual, very impressed.

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Responses

Response from NHS Forth Valley

Dear Happy H

Thank you for your very kind comments. As a team, we strive to ensure that all patients are treated with due care and respect, and I am delighted that you found your care on the day to reflect this. I have shared your comments with all members of the team.

Kindest regards

Celia McDermott

Senior Charge Nurse

Urology Outpatient Service

Forth Valley Royal Hospital

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