"The equipment seemed up to date. ..."

About: University College Hospital Elizabeth Garrett Anderson Wing

(as the patient),

What I liked

The equipment seemed up to date. The nurse/?healthcare assistant seemed quite caring.

What could be improved

I attended for an internal scan in outpatient gynaecology. The person doing the scan didn't introduce themselves, tell me their role or what the purpose of the procedure was. They didn't explain to me what they were seeing on the scan and I had to specifically ask for a copy of the information they were going to send to my GP.

I'm sure that clinically the staff are excellent but it was not a very patient-centred experience. It was a very busy clinic but it would extend the appointment minimally, if at all, for the practitioner to understand that attending these appointments can be quite intimidating and invasive, so that putting people at their ease and sharing information with them would contribute to better outcomes.

Anything else?

Things might have changed since I was last there - I hadn't realised this feedback area was available or I'd have commented sooner. Fingers crossed anyway as I think I have to go back again :-)

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University College Hospital Elizabeth Garrett Anderson Wing

The Divisional Manager for Women's Health at UCLH has reviewed your valuable comments and writes: Thank you for taking the time to write your feedback on NHS Choices. We regularly review this feedback and use it to help improve our services to women and their families. While I am happy to hear that your felt the equipment and nursing staff met your expectations, I am sorry to ehar of your experience while being scanned. I will ensure that your feedback is shared with the Gynaecology scanning team so that they might focus furhter on their interpersonal communications while performing scans.