"Outpatient appointment."

I had an out patients appointment with the pain clinic yesterday. I found the layout of the hospital to be daunting, and a little like the "Marie Celeste". The pharmacy was "open" but no staff were seen or head. the electronic booking in system was efficient and effective, but the computerised voice calling system was not very clear and the screen too high up to read without my glasses on. But this is where my complaint ends. the rest of my experience was fantastic. The HCA was kind, caring, knowledgeable and helpful. My dignity was maintained throughout. The Consultant was, without a doubt, one of the kindest, compassionate, approachable and professional consultants that I have ever met. I myself work within the NHS, and have seen both sides of the patient/employee coin. I cannot sing their praises highly enough. They spoke to the HCA with respect and as an equal, which is fantastic to see, and is a rarity in the NHS. They have restored my faith in pain management buy giving me a clear explanation of mu condition and a rationale for managing my expectations. Both they and the HCA are a credit to the trust!! Many thanks East Kent Hospitals.