"I visited with my 2-year-old who ..."

About: Darlington Memorial Hospital

(as the patient),

What I liked

I visited with my 2-year-old who needed a pot taking off her leg. The staff were friendly and courteous, and understanding when she became distressed.

What could be improved

There was a play area for children in the waiting room. I was appalled by the state of the toys provided - all were broken or missing parts which I can understand, but worse, all were absolutely. Touching them left my hands feeling greasy and grubby and I immediately had to remove my little girl (not easy when she's bored of waiting) and use alcohol hand cleanser on us both (my own, I couldn't see any provided by the hospital).

Anything else?

My child was biorn in this hospital and I've never had a complaint before.

I thought that cleanliness was a priority in hospitals. The fracture clinic may be a low-risk area, but to me these levels of filth would be unaccespable in any location.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for your comments about your recent experiences at the Fracture Clinic. I have passed on your concerns to the Fracture Clinic team who will look to rectify the problem.

We take any concerns relating to cleanliness of this Trust very seriously and your comments will be acted upon and reviewed.

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