"I was a patient at the Robert ..."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

What I liked

I was a patient at the Robert Jones and Agnes Hunt back in may 2007 and have got to come back in for further surgey October 2010 i can only speak very very highly of the hospital and all the staff from the docotrs and nursing teams, the Administration team are always available to speak to and have a great understanding for problems, Theatre teams are wonderful and help you to relax when you are feeling really worried and even down to the cleaning crews the hospital is immaculate and is a credit to all the teams they are all so thoughfull and extremely helpfull this is my 3rd operation at the hospital and i have now worried about coming back in for surgery as i know i will receive the highest level of care, they have always treated me as a person not a statistic, from the moment you arrive at the hospital you are put at ease and kept informed all the way, nothing is too much trouble for them the whole team look after you as though you were family, i recently had to change my appointment time for my pre-op and the lady i spoke to was one of the most helpfull people you could ever speak to and so accomodating i have had my shoulder operated on 4 times at a previous hospital which i would not recommend to anyone i requested being transfered to the rjah hospital even though i have to travel a distance to get to the rjah as i t take 1 1/2 hours from my house i would never go anywhere else, if anyone at all has any apprehansion then let me assure you you will be treated like a member of a family and not just another patient, my father has had his knee replaced at the rjah and my mum is just awating to go in for surgery they have seen the treatment i got and would not go anywhere else either, can i just finish by saving a big thankyou to all the staff what a fantastic team what a credit you all are to a truly remarkable hospital

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Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your comments. We aim to provide high quality services for all our patients and so the Trust is delightedto hear that your experience was so positive. Your comments will be shared with staff.