"The doctor and the specialist ..."

About: Basildon University Hospital

(as the patient),

What I liked

The doctor and the specialist in the plaster room were both lovely.

What could be improved

I arrived with my daughter (aged 9) for a 4.10 appointment at the fracture clinic for a cast to be put on as she had been wearing a tempory cast for 4 days and it was falling apart. We booked in at the reception desk and were told to take a seat, we were not advised that they were running late. We were eventually seen at 8:10pm (4hours waiting with children is unexceptable) If this was at an airport you would be provided with refreshments. Disgraceful.

Anything else?

Clear communication should be given and updated constantly.

Story from NHS Choices

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