"From the time I arrived at Reception ..."

About: Norfolk & Norwich University Hospital

(as the patient),

What I liked

From the time I arrived at Reception for my day procedure today i was given total care, respect and dignity by all staff. I had a nurse with me all the time, saw the anaesthetist and the surgeon both before and after my operation. The whole stay was explained very carefully and the treatment was first class.

What could be improved

I don't think anything could have been improved on the day. However, at my pre-assessment I was asked to bring pain relief tablets with me, which I found strange as I thought these would be provided on the day, depending on the level of need. Pain relief tablets were provided by the hospital following my operation.

Anything else?

My apprehension before my visit was addressed by all concerned on the day as I could not have asked for better treatment.

Thank you to all staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Norfolk & Norwich University Hospital

Delighted to hear that you were treated with care, dignity and respect by all our staff when you came in for your operation. Thanks for letting us know.