"Waiting with my mother, to be ..."

About: Manchester Royal Eye Hospital

(as a relative),

What could be improved

Waiting with my mother, to be called from area Eye G, she twice missed her slot because her name was not called out loudly and clearly enough. This also happened to the person sat next to us.

If I could not hear, with reasonably normal hearing, how is a hard-of-hearing person supposed to cope? This is a serious disability issue, and could be easily remedied by ensuring the name was announced loudly and clearly, and from the same spot each time so hearing-impaired people would know where to look.

After I complained, the nurse called our name wonderfully well!

Story from NHS Choices

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Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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