"I attended emergency. The employee ..."

About: Royal Derby Hospital

(as the patient),

What I liked

I attended emergency. The employee on the reception desk had perfect service skills. He was polite, professional but personable throughout. The nurse/doctor in Assessment 2 was fantastic. The time and care she took to analyse what was a suspected foot fracture made me feel very confident. She had such a calm and methodical approach to the assessment and I was left feeling very grateful for the NHS.

Story from NHS Choices

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Response from Royal Derby Hospital

Thank you for your comments. Our staff are committed to providing quality care and appreciate patients taking the time to thank them for their hard work. I shall ensure that your comments are passed on.

J. Roberts, Communications

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful