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A professional caring manner that put me at ease

Posted By Ayrflyer

"A professional caring manner that put me at ease"

About: University Hospital Ayr / General Surgery

(as the patient),

Both experiences (of day surgery and visit for an x ray) were dealt with by all concerned in a professional caring manner that put me at ease. Can honestly say that the care and respect I expected was what I received by everyone.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/12/2016 at 13:27
Published on Care Opinion at 13:30

picture of Eunice Goodwin

Dear Ayrflyer,

Thank you for sharing this, it is lovely to hear that you were treated in the manner you expected and we aspire to. I will pass this to the teams, I am sure you will brightened up their day, as you did mine.

I hope have a fabulous 2017,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Ayrflyer (the patient)

Dear Eunice,

Thank you for your reply and may I wish you and your colleagues all the best for 2017.

Kind regards.

Ayrflyer

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/12/2016 at 08:17
Published on Care Opinion at 13:42

picture of Eunice Goodwin

Thank you Ayrflyer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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