"The doctors explained what they ..."

About: Royal Brompton Hospital

(as a relative),

What I liked

The doctors explained what they were doing to my sister who was the patient. They apologised for the delay in treatment. They were excellent.

The hospital porters were caring and pleasant and were more impressive in terms of patient care than many of the nurses.

What could be improved

Nursing care in Victoria ward, especially in terms of patient dignity.

Story from NHS Choices

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Response from Royal Brompton Hospital

Thank you for taking the time to give us feedback and for your comments about our doctors and porters. Obviously you were not entirely happy with your experiences on the ward. If you would be prepared to contact PALS on: 020 7349 7715 or pals@rbht.nhs.uk we would be pleased to investigate your issues. Please do get in touch.

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