"Help you find the best treatment "

About: City Health Care Partnership CIC / Sexual health

(as the patient),

Conifer House: It’s good that you can speak to someone in confidence about. And that they give you the treatment you need and help you find the best treatment for yourself such as contraception. It’s bad that you have to wait in the waiting area for such a long time. Can be off putting sometimes to come here. As at other places you can be seen a lot faster, so this should therefore change.

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Response from Head of Service Sexual and Reproductive Health, City Health Care Partnership CIC

Firstly, we would like to thank you for taking the time to tell us about your experience at Conifer House, we will ensure that the staff are informed of this.

We are sorry to hear that you had such a long wait during your visit. As you mention, we do provide services in other locations and we are glad that you find these waiting times to be more acceptable.

We do aim to keep waiting times to a minimum, however, as we are primarily a walk-in service it is difficult to predict the amount of people who come into service and therefore unable to predict the waiting times. Where long waiting times are unavoidable, the reception staff inform people coming into the service both, of the length of wait and of clinics in other locations.

We will also start to write approximate waiting times on the white boards located in the 3rd and 4th floor waiting areas.

For more information on clinics and times, please visit our website at www.luvhull.co.uk or www.luveyorks.co.uk.

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