"My father had had a scan and attended ..."

About: Fairfield General Hospital

(as a relative),

What could be improved

My father had had a scan and attended for the results.

He was told that as he was an intelligent man the doctor would tell him what was wrong wjth him.

He did - You have 6 weeks to live!

You can imagine how he, my mother and I (his daughter) felt.

The macMillan nurse who gave us information had a smile on their face all the time.

The nurse took my home and work and mobile telephone numbers so that they could ring me the next day and as yet 9-06-2010 she has not got back to me!

Not a happy experience at all

Even the nurse who helped us back to the car could not believe how we had been treated

Story from NHS Choices

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Response from Fairfield General Hospital

We are so sorry that you have experienced this treatment at one of our hospitals, please accept our sincere apologies for the distress it must have caused.

We realise that this event occurred some time ago, but we are keen to address any concerns raised and try to address and resolve issues.

If you would like to contact the PALS service on 0161 778 2455 to let us have more information regarding this experience, your concerns will be investigated further by the Trust.

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