"Came in because my GP had not ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What I liked

Came in because my GP had not got me into the Warfarin Clinic in time so had DVT relapse. ER doctor treated me like scum, and ended up storming out because I questioned why they wanted me to spend the night in hospital. No explanations, just 'you have to'. The nurses on the wards (aka corridors) totally ignore the patients, and are much more interested in discussing their social lives than helping the many old and infirm patients. I found the work ethos absolutely disgusting.

Of course it was not all bad, and the specialist who I saw eventually was fantastic, and some of the other nurses are marvelous, but as a rule, especially on the wards, it was utterly inhuman.

What could be improved

Sack/retrain the nurses on the wards, clean the ER properly, treat patients like human beings instead of cattle.

Story from NHS Choices

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Response from Queen Elizabeth I I Hospital

You clearly are very unhappy with your experience, which is a real disappointment to us because it's not the service that our doctors and nurses strive to provide to their patients. Which is why we would like your care at the QEII to be investigated formally - all you have to do is send an e-mail with your details, along with an overview of your concerns, to:


We will then take it from there, so we hope that you'll get in touch if no other reasons than making sure that lessons are learnt.

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