"the view from the orthopaedic ward"

About: University College Hospital

(as the patient),

What I liked

the view from the orthopaedic ward

What could be improved

the administration! i received my pre-admission letter and could not work out where to go - in fact, it said The Middlesex which had shut down!Then after the operation, my letter for my follow-up was sent out AFTER my appointment - so i was a 'DNA' [did not attend] - i phoned up for a repeat, but it never came. i am now i think officially a 'DNA', though my knee is better.

I also never met the surgeon! I am a senior registrar at the hospital, and - as I never let this on to the staff - am amazed that I never saw the consultant once who operated on me. the post-op communication was cursory to say the least. UCH may have some of the country's most technically gifted doctors but their personal skills leave a bit too be desired..

Anything else?

it's a hospital that does so well in official ratings because of military management. doctors are pushed around by management [eg when it comes to the 4 hour wait in casualty] and often have to make decisions that are more managerial than clinical. this probably however does not - mostly mean worse clincial care - to be fair.

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Response from University College Hospital

I'm sorry that Dr Khan had a poor experience. Some weeks ago, we did identify some letter templates on the system that were incorrect and every single T&O letter template has now been reviewed and amended where necessary. If the patient can contact us with further information we can investigate what happened with the post-op letter and why he wasn't reviewed by the surgeon, as we would expect every patient to be seen before surgery at a minimum. It is usual for daycase patients to be discharged by nurses after the operation however - again it is not clear whether or not he was a day surgery patient .

Please contact our Patient Advice and Liaison Service on 020 7380 9975 or email pals@uclh.nhs.uk

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