"Attitudes"

Dear Alcapone,

Thank you for posting your feedback regarding Pilgrim Hospital.

Our Trust values encourage all our staff to put the patient at the centre of everything we do, and to show respect and compassion.

It is important that our patients tell us when we fail to deliver these values, so thank you for taking the time to post your comments.

Comments such as yours are even more powerful when they can be shared directly with the staff or teams involved in your care, so we always encourage you to contact us with specific examples, so we can then ensure these are passed on to the relevant teams or individuals.

Specific feedback can be posted through Patient Opinion but we recognise that, as some information might be personal, it may sometimes be more appropriate to contact us directly. If you wish to let us have more specific details regarding your comments, please contact our PALS team, using the contact details available on our website at https://www.ulh.nhs.uk/patients/patient-experience/contact-pals/

Thank you again.

Regards

Sharon Kidd, Patient Experience Manager