"maternity ward has been outstanding"

About: Princess Anne Hospital

(as the patient),

What I liked

maternity ward has been outstanding

What could be improved

Fertility clinic patient care is very poor causing distress - see comments below-

Anything else?

Fertility clinic treatment is very poor , lengthy and does not seem to be caring about personal circumstances. Cases are treated successfully or not, it seems that there is no continuity between treatments in order to come to a successful outcome. Tests have been carried out with a minimum of one to three months intervals and we are still waiting for the results. Clearly with being referred to a fertility clinic means that there is an issue which needs medical support and can not be resolved without it. Additionally , there is no care given about mental and emotional support through the process.

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Response from Princess Anne Hospital

Thank you for taking the time to post your feedback. We’re sorry to hear about your experience, as our fertility unit has high standards for joined-up patient care and attention to individuals, including providing a counselling service. Please get in touch with us directly via our Patient Advice and Liaison team on pals@suht.swest.nhs.uk or 023 8079 8498, to enable us to improve your care.

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