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No gripes of any kind

Posted By e pluribus umnum

"No gripes of any kind"

About: Chesterfield Royal Hospital / Accident and emergency East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

Each Thursday my wife and I do our week's grocery shopping. Just before leaving home on the day in question I had some discomfort behind the Breastbone which I thought could be angina. I gave myself two sprays of Nitromin "to be on the safe side" and immediately started to feel very weak and woozy.

Within about 30 seconds I must have passed out because when I came-to I was sprawled on the floor. After lying there for about 15 minutes I stood up and straightaway passed-out again. At which point my wife sent for the ambulance.

From there on, the treatment by the paramedics and at the hospital was first class. No gripes of any kind. Maybe I was lucky in as much as I seemed to have arrived at a not so busy time and the only wait was for a Head-scan. As for recommending Chesterfield A&E to friends and relatives, certainly I would without hesitation if it became necessary, but I'd rather it wasn't, ever, and they went to the South of France.

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Responses

Response from East Midlands Ambulance Service 7 years ago
East Midlands Ambulance Service

Submitted on 14/12/2016 at 19:42
Published on Care Opinion at 20:12

Dear e pluribus umnum,

Thank you for taking the time to share your experience with us.

We are sorry to hear you were seriously ill, but pleased that the response you received from East Midlands Ambulance Service was 'first class'.

We share compliments such as yours with our colleagues via our electronic weekly update and so will include extracts of your message via that forum soon.

If you are able to email the date, time and location for the 999 call to our Patient Advice and Liaison Service (PALS), the team will be able to share your kind words with the colleagues involved in the response to your call. Their email address is emas.pals@nhs.net

Wishing you a good recovery.

Melanie Wright, Deputy Director of Communications and Engagement

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Response from Chesterfield Royal Hospital 7 years ago
Chesterfield Royal Hospital

Submitted on 22/12/2016 at 10:52
Published on nhs.uk on 23/12/2016 at 01:30

It sounds like you’ve just had a very frightening time, so I was really pleased to read your comments about the treatment you received in our emergency department.

You would certainly have been a ‘real emergency’ after collapsing with chest discomfort, so you would have been a priority for treatment on arrival.

I love the comment ‘no gripes of any kind’ – you can’t say fairer than that! I hope you’re feeling much better and are ready for Christmas celebrations! I will make sure the team in ED see your post and thank you again for sharing your thoughts.

With kind regards Sarah Turner-Saint, head of communications

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