"The ward was clean and there was ..."
About: Grantham & District Hospital Grantham & District Hospital Grantham NG31 8DG
Posted by Daisy Windsor (as ),
What I liked
The ward was clean and there was a nice dayroom for the patients.
What could be improved
Communication with patients relatives was inconsistent - nurses saying patient was 'fine' when in fact they were really ill, when asked about this further a sarcastic comment was issued.
Older patients being shouted at and disparaging comments made by trained nurses in earshot of relatives, such as 'shut up' when they appear distressed. Shouting, giggling and high noise levels around the nurses station during the night. Older patients having to 'wait a minute' to go to the toilet when they ring the call bell and being taken to the toilet 20 minutes later.
I feel the nurses on the ward should be ashamed of themselves - I found their attitude unprofessional and appalling and I thought they discredited the nursing profession
Why don't patients complain? - they think they will be treated badly if they do and frightened they might have to return to ward 2 if they are ill again - that's why.