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Pretty much nothing I guess you ...

Story from nhs.uk

"Pretty much nothing I guess you ..."

About: Leicester Royal Infirmary

(as a relative),

What I liked

Pretty much nothing

I guess you get what you pay for.

What could be improved

Decor, facilities, staff training, attitude toward people. Ask a nurse for somthing and wait an hour. Shocking.

Anything else?

I was shocked. I was there to visit my father. I thought I had stepped back 25 years. No facilities for patients I dont count the 3 inch tv you have to pay for. Medical staff are few and far between. Senior doctor visit just once a week. Shocking. Food (I am suprised you dont charge for it too) looked dreadful, which is why I assume nobody was eating it.

You need more, better trained people. Treat you patients like guests, not an inconvienience.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:24
Published on nhs.uk on 10/10/2013 at 04:00

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you

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